Frequently Asked Questions
Information and Resources
FREQUENTLY ASKED QUESTIONS
We try to provide as much information as we can on this page but if you have a question that is not answered here please reach out to us. We are happy to answer any questions you may have.
General Information
We service Edmonton and surrounding communities and can travel to areas in north central Alberta if required.
We are fully insured, certified and bonded. Our technicians are thoroughly vetted before starting their employment.
Our cleaning hours are Monday to Friday. However, if you have a special condition or emergency that requires immediate attention, please contact us to arrange for a weekend or evening technician.
While we strive to always provide the best possible quality, if there is something that you are not happy with, we will make it right. We guarantee that whichever company you call from our group of companies, you will be 100% satisfied.
We use only environmentally friendly products that are custom made for us. Our Kleenguard Protector comes from California and contains no PFOA or PFOS chemicals. It is also wool and silk safe. Our products are hypo-allergenic and ensure a safe environment for your home or business.
Our truck mounted steam cleaning is the best method for cleaning carpeting and upholstery. Not only does it take less time to dry but, by distributing superheated moisture, it’s highly effective at killing bacteria. We provide portable units for locations that we cannot access with our trucks, like upper apartment floors, etc. We also have cymex units for large commercial areas that require heavy duty scrubbing.
We are very careful not to cross-contaminate any of our homes. We clean all equipment, hoses and nozzles from home to home. We follow all guidelines for dumping, sanitizing and cleaning. We do not use any toxic products whatsoever.
If our technician is ill on the day of cleaning we will either provide a different one, or in the case that we do not have anyone available, we will call to re-schedule your appointment to ensure the health and safety of all our customers. Our technicians follow all protocols set out by Alberta Health.
Booking Information
BY PHONE: Visit our contact page and choose the company of your choice to call. We will ask a series of questions about which type of service you would like to book, preferred times, etc.
BY EMAIL: If you prefer to communicate via email you can send your inquiry to: reception@finaltouchinc.ca and we will email or call you back.
Carpet Cleaning
Please move all small and breakable items away from the areas to be cleaned. These include ornaments, plants, lamps, frames, etc. If you are able you can move small furniture such as display tables, end tables and so forth.
If you require to have your larger furniture moved, please let us know at time of booking so we can prepare accordingly. We can move your couches and chairs, dining tables. Please note we are unable to move china cabinets, dressers and beds but will clean around and under as best we can. Be advised that furniture moving does create an increase in the costs as extra time and sometimes additional technicians are required.
It is helpful and saves time if you are able to give the carpet a good vacuum the night before or first thing in the morning. This enables our technicians to focus on staining and soil that is in the carpet rather than spend additional time on the dust and debris.
Furnace Cleaning
Please ensure that our technicians have full access to the furnace on all sides. Remove any boxes or shelving, etc. that you may have in front of or around the furnace. As well, the technicians must be able to park as close as possible to your home so that they can get the hose either through the door or window.
We provide pick up and delivery once per week for area rugs and furniture that cannot be cleaned on site. When you order a pick-up, you will be placed on the next available pickup day and we will call you to confirm a few days before the date. Once the item is finished, you will be called to setup for the next delivery day. Finishing time for picked up items is usually one to two weeks. If you need your item back by a specific date, please let us know at time of booking and we will try our best to accommodate your time frame.
AREA RUGS
If you are able, please have the rugs rolled and ready for us to pick up. If you are unable, just let us know at time of booking and we can make arrangements to roll for you as well as lay them out on delivery day. This enables us to better estimate our time from location to location for our customers.
FURNITURE
Our general policy is to clean the frames on-site and bring back the cushions to our plant to allow for a better or second cleaning. In some cases such as heavy soiling, or specialty fabrics we may deem it better to bring the whole piece into the plant. This is generally decided on a case by case basis.
DROP OFF AND PICKUP
If you choose to bring in and pickup your area rugs or furniture you will receive a 20% discount on your invoice. Please contact us ahead of time so we can make sure we have space ready and also to make sure someone will be in the office. Staff and technicians sometimes work remotely and are not available on a walk-in basis. Once the item is ready, we will call you and setup a day for you to come and pickup.
While we do have set rates for upholstery and area rug cleaning, these rates still vary depending on the fabric, condition and amount of soiling. For furnace cleaning there are also variables such as air conditioning, HRV, number of vents, dryer hose length, etc. Carpet cleaning is charged by a combination of size and time required. A home that is lightly soiled does not pay the same amount as the same size home that has pet stains, etc. For these reasons we generally will give an estimate in a price range from lower to higher.
HOW WE DETERMINE PRICING
For items such as area rugs we can provide you with a price over the telephone based on size and type of rug. Please indicate if there are any stains such as pet urine, etc. that need to be addressed as this sometimes will affect the cleaning price.
For furniture, we would ask to email us a picture of the item(s) so that we can determine the fabric, size and any special circumstances we need to know to in order to price accordingly. Call or email our office to discuss. You can email pictures to to: reception@finaltouchinc.ca. Please include your contact information.
For carpet and furnace cleaning, we will ask you a series of questions to make sure we have a clear understanding of what you need so that we can calculate the estimate appropriately. Please contact us via email or phone and we would be happy to discuss pricing for your needs.
We do not charge extra fees common in the carpet cleaning industry such as environmental charges, disposal fees, product, etc. All of this is already included in the fee structure. We do take travel time into account when servicing areas further out of town.
We offer a 10% discount for seniors. Please mention at the time of booking.
Your invoice will be emailed to you when the cleaning is done. Payment is due on receipt of invoice unless previous arrangements have been made. All invoicing and payments are made through Final Touch Carpet and Upholstery Care Inc. Please scroll down to the bottom of your invoice to make sure you are using the correct amount including the GST.
Once you receive the invoice you can pay in the following ways:
E-Transfer
Payable to Final Touch Carpet and Upholstery Care Inc. Email address to send the E-Transfer is: reception@finaltouchinc.ca.
PLEASE NOTE: Auto deposit is setup so no password is required. If your bank asks for a password you are sending to the wrong company. Please contact the office if you need assistance.
Credit Card by Phone
When you receive your invoice please contact the office if you would like to pay by credit card. We accept Visa, Mastercard, American Express and Visa Debit. Once we put the payment through we will email your receipt to you.
Cheque
Please make all cheques payable to: Final Touch Carpet and Upholstery Care Inc. Our mailing address is 11821 – 145 Street, Edmonton, Alberta T5L 2H4. Returned cheques are subject to at $45.00 NSF fee.
Area Rug Cleaning
Our group of companies collectively has over 50 years of area rug cleaning experience. We are well known as the premiere area rug cleaner in the area. We clean Persian rugs, silk rugs, oriental rugs, sheepskin rugs, synthetic rugs, wool rugs and more. We are well trained on the tiniest details of all fabrics and have the expertise to clean them all. You can be sure that your investment is in safe and knowledgeable hands. We are the go-to referral from many of the quality area rug retailers in the area.
Yes, we offer specialty treatments for pet urine that includes enzymes to eliminate all animal urine odors. Pet urine treatment may incur an additional cost and you will be notified before proceeding.
Area rugs cannot be cleaned effectively in your home because they require proper dusting, pre-soak and stain removal. Often the floor under your area rug will be damaged from the steam. Stains can sometime get trapped inside and will come back up after the cleaning, so if we have your rug in the wash plant, this can be addressed with a touch-up before you receive it back. In the case of pet urine, blood or otherwise hazardous staining, we treat the rug with the proper enzymes to safely remove the stain and/or odor. This is also not possible in the home.
Area rugs need to be hung to dry properly. Improper drying of your area rug can also cause mold and mildew as well as permanent damage to your rug.
We recommend using underpad, not only to provide additional cushioning, but to protect the floor beneath the area rug. Underpads also provide additional traction to prevent slipping. This is very important in homes with elderly people or small children.
We offer three thicknesses of underpad to choose from and it is cut accordingly for the best fit. Contact our office or discuss with our technician when he picks up your rug to see what will work for you.
Yes, we can! If you are moving and would like to have your rug cleaned before you take it to your new home, we can pick up at the old location. We will clean it while you move and when you are ready, we will make arrangements to deliver it to the new location.
Yes, our insurance covers any damages incurred while your rug is in our care for service.
Generally, the rug cleaning is finished within one to two weeks. If you have brought in your rug for cleaning, we will call you as soon as it is finished. For area rugs requiring delivery, we will contact you to schedule. Our area rug deliveries and pick-ups are done once per week on either a Thursday or Friday. When your rug is done, you will be contacted a few days before the next delivery date to schedule your delivery. We are not able to book an exact time for your delivery or pick-up. Times will vary depending on a variety of factors. These include volume of rugs, areas of the city deliveries are scheduled in and whether or not the rugs need to be laid out.
Carpet and Tile Cleaning
Drying times will vary depending on the home and the carpet. In general, your carpet will be dry within 6 – 8 hours. You will be able to walk on it but it is safe not to allow excess traffic for a bit longer. Carpets in homes with high humidity and limited air flow, may require a longer time period to dry.
Stain removal depends on the substance of the stain, material of the carpet and how long ago it occurred. We will do our best to remove any stains that we see. Please let us know about stains ahead of time so that we can pretreat. This will help achieve the best possible results. Some stains are permanent but if we can’t remove it, no one else can.
Spots do not have artificial dyes or chemicals that could affect the color or fibers of your carpet, and often can be removed with no problems.
Stains have components that can damage the carpet, change the colour or texture, or even damage the fibers. These can embed themselves into the carpet and sometimes are permanent.
New carpeting is very expensive. If you want to replace your carpet to change the decor or style, then by all means. If you are just concerned that the carpet is too old to come clean, try a professional cleaning first. We have many clients that were ready to replace their carpets until we cleaned them. Once cleaned they were able to enjoy their investment for a longer time period.
In certain situations, especially where excessive pet urine is involved, there may be no other choice than to replace. If the urine has permeated into the underlay and floorboards, it is best to replace all of it in order to minimize further damage to the floor. If we come to your appointment and find that this is the case, we will let you know before we clean the carpet.
Carpet protector is an extra step that we highly recommend. Most carpet has protector on it from the manufacturer when you first install it. Over time, protector wears off as you use the carpet on a daily basis. Applying protector after each professional cleaning will extend the life of your carpet and protect your manufacturer’s warranty.
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Soil and dirt get trapped in the pores of your tile and can look dirty and dull. We clean both residential and commercial tile. We clean your tile and grout with highly pressurized hot water with complete control and removal for the most thorough cleaning.
We clean tile, grout, slate and other hard floor surfaces without the use of acid or harsh chemicals. Sweeping and mopping only cleans surface level dirt. Our equipment can remove years of stains from your tile and restore that like-new finish.
Grime in between tiles can be a home for bacteria and odor. Grout is porous and absorbs soil and spills, just like carpet. Professional cleaning can remove this to provide a healthier, safer environment for your home or business.
We recommend tile, stone, and grout to be cleaned every 12 – 24 months. This helps to ensure your home or business long-lasting protection and is healthier for people and pets. We use a pressurized steam cleaning process to not only clean but sanitize and control mildew growth on your tile and grout.
If you have a commercial property, you may need to have the tile cleaned more frequently in order to eliminate bacteria and mildew. Contact our office for a quote on your business needs by phone or email. Please provide square footage and location so we can more accurately determine your needs.
Upholstery Cleaning
Your upholstery will receive a thorough cleaning which removes pet stains and odors. For stubborn odors, we may opt for a urine treatment or additional cleaning to get deeper into the fabric.
If you have pets or children at home, it is a good idea to have schedule regular upholstery cleaning. This will help to remove any embedded dirt and eliminate any bacteria or viruses from the upholstery.
If you only have adults in the home and the upholstery is not used by many people, every 2 – 3 years is a good time frame unless you have a spill. For homes with pets and/or children, or otherwise high usage at least once a year would be best.
To help keep your upholstery protected, opt for our Kleenguard Protector. This will make small stains easier to maintain and will extend the life of your furniture.
Our Group of Companies specialize in fabrics of all types. We clean microfibre, suede, leather, velvet, silk, cotton, linen, wool, polyester and more. Rest assured your upholstery will receive the right products and cleaning to protect, preserve and clean without damage.
Upholstery fabric is delicate and needs to be handled with expertise. We use a hot steam method to get the best results but have a variety of professional upholstery tools available depending on the fabric type. Some fabrics require a hand cleaning while others are steam cleaned. Leather furniture needs to conditioned as well as cleaned to preserve it.
Depending on the situation, we may clean your upholstery in your home. Most of the time we will clean your frames on-site and bring all cushions back to our shop for cleaning. Cushions often need more than one cleaning and having them in our shop allows us to go over them more than once and make sure all stains are out.
Some upholstered items are cleaned better when we have the entire piece in our shop. In this case, we will pickup your items and return to you when they are ready. Most of the time this service is included in the price of cleaning, however, some situations require us to charge an additional fee for pickup and delivery.
Occasionally, it is not possible for us to clean the upholstery in your home with causing damage to your flooring. In that case we will arrange to have the furniture cleaned in our shop.
Upholstery manufacturers recommend that you re-apply fabric protector after your furniture has been professional cleaned. This will restore the original stain resistance. Some manufacturers even require it as part of the warranty on the upholstery.
Our Kleenguard Protector comes from California and contains no PFOA or PFOS chemicals. It is also wool and silk safe. Our products are hypo-allergenic and ensure a safe environment for your family, pets and customers.
Absolutely! Having your upholstery professionally cleaned on a regular basis will improve the air quality of your home. Regular cleaning helps to eliminate trapped dust particles, dust mites, pet dander and other allergens hidden in your furniture. This is especially important for homes with small children or people with allergies. We can eliminate up to 99% of the bacteria in your upholstery and you will notice the difference once the piece is cleaned and sanitized. Our products are safe, non-toxic and hypo-allergenic.
Furnace Cleaning
Most furnaces require cleaning every 2 years. If your household has poets or people with allergies, a yearly cleaning will be a better option.
We carry standard furnace filters and will replace your filter when your furnace is cleaned. If your require a specialty filter, please provide in advance and we will replace the old one when we clean your furnace.
We will clean your furnace, ducts, air conditioning and HVAC if applicable. We also clean dryer vents. Please discuss with our office if you want to book a dryer vent cleaning at the same time.
We do not offer furnace repair services.
Dust, mold, or dirt in your furnace or your ducts, and needing to dust more often are the best indicators that your furnace needs cleaning. You may even have allergy symptoms.
A higher gas bill is a sure sign your furnace needs cleaning. If you find that your furnace has a smell, for example, oil, dust or rubber you should clean your furnace. Regular cleaning will eliminate these and other problems and ensure a healthy environment in your home.
An average furnace cleaning will take 2 to 3 hours to complete. Depending on the condition of the furnace, number of vents, air conditioning and the size of the home, extra time may be required.
Furnace cleaning is most commonly done in early fall to ensure your furnace is ready for winter. Other times would be if you are having allergies, if you have just renovated and have drywall dust that might get into the ductwork.
We provide year round furnace cleaning services so feel free to contact us anytime to book your next furnace cleaning.
